DisArt Service Design
The DisArt Festival is a is a triennial festival created to showcase art created by people with disabilities, create a conversation, and to bring awareness to the disabled community.
DisArt Festival Service Design - 2015
Conceptual lifecycle journey map of an attendee at the festival.
This project aimed to evaluate the 2015 inaugural DisArt Festival and to strategize a way to optimize the overall user experience of the festival moving forward.
The project was done as part of a collaboration between the DisArt Festival and the Kendall College of Art and Design (KCAD) Collaborative Design Program.
The project and research was done collaboratively, the visuals were entirely done by Ben Schumitz.
Journey map of a student attending the DisArt Festival.
Journey map of an artist attending the DisArt Festival.
Much of research done was via in-depth analysis of the festival itself and stakeholder interviews, which went on to strongly inform the personas used throughout the rest of the project. The stakeholders included the DisArt board members, attendees of all walks of life, artists showing their work and more.
Service blueprint of different facets of the DisArt Festival.